Shipping/Returns

ANY QUESTIONS ABOUT SHIPPING, ORDER STATUS, SIZING OR ANYTHING ELSE: PLEASE EMAIL wholesale@shopdonotdisturb.com PLEASE DO NOT DM ABOUT ORDERS OUR INSTAGRAM IS STRICTLY CONTENT. 

Worldwide Shipping available at checkout!!

Standard lead time for production on full price orders is 7-14business days prior to shipment as all items are handmade to order.

If you purchase during a BOGO/Sale/Using a discount code, lead time is 3-5 weeks for production prior to shipment.

If you purchased during our very limited 50% Off Sale, Lead time is 6-8 weeks for production prior to shipment as all items are handmade to order. We do anticipate many orders shipping ahead of this time frame and finishing production at our normal sale lead time (3-5 weeks).

Shipping Alert

Due to the COVID-19 Pandemic we are currently experiencing slight delays once items are shipped out. Your items will ship in the standard time frame noted on the item for both domestic and international shipments

For both Domestic and International Shipments, if you are interested in receiving a quote for expedited shipment or IF YOU HAVE ANY QUESTIONS please send us an email at wholesale@shopdonotdisturb.com.

International Shipping

We ship with FedEx International Priority or UPS Expedited International – we do not ship USPS international unless no other service is available.

Changes to Shipping Address

Unfortunatley, we are not able to make any changes to your shipping address once your order is placed.  Please review shipping speeds prior to determing your shipping adderss for your order. 

Incorrect Address Entry

Please note, DND. is not responsible for packages that are mis-delivered or go missing due to incorrect address, recepient or zipcodes being entered. It is the customer’s responsibility to enter the proper address, with a valid recepient and unit # if there is more than one resident to a building.  Should your package be returned to DND (and deliered to DND.) we will reach out to you to regarding reshipment. If we do not receive the package back and the address or recepient is not valid, it is the customers responsibility to resolve with USPS. 

Shipping Speed

Standard lead time for production on full price orders is 7-14 business days prior to shipment as all items are handmade to order. 

If you purchase during a BOGO/Sale/Using a discount code, lead time is 3-5 weeks for production prior to shipment. 

If you purchased during our very limited 50% Off Sale, Lead time is 6-8 weeks for production prior to shipment as all items are handmade to order.  We do anticipate many orders shipping ahead of this time frame and finishing production at our normal sale lead time (3-5 weeks). 

Please check your email for updates before reaching out. If you are past the allotted business days above, feel free to email to check status (wholesale@shopdonotdisturb.com)

Shipt time on Orders with Multiple Different Production Times

Your order will ship as soon as ALL items finish production. We ship all orders in one package whenever possible. Please plan for the longer lead time of the two items.

Returns

All sales are final. All items are custom, made to order items, therefore we do not accept returns, exchanges or process refunds for any purchases once an order is placed and production has started.

If you believe you were sent the incorrect item in error please reach out to us as soon as possible  at wholesale@shopdonotdisturb.com so we can correct any issue that you may have.

If you believe you have an alternate reason that you need a return, please reach out to us at wholesale@shopdonotdisturb.com and provide us details of your request. Requests will be handled on a case by case basis. 

If you have any additional  questions please reach out to us prior to purchase at wholesale@shopdonotdisturb.com